FAQ

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Frequently Asked Questions

We normally schedule all transfers to leave 30 minutes after the corresponding flight has landed. Kiruna Airport is very small and as there are no customs on any of the domestic flights you will have plenty of time to collect your baggage and get on the bus.

Our transfers are scheduled to arrive at least 60 minutes before the corresponding flight departure, to make sure that you will get to the airport in time to catch your flight.

Yes, within reason. If you are not at the designated place and time of the transfer the driver will try to locate you by phone or by contacting the hotel/hostel you are staying at. If he/she is still unable to get in contact with you, the transfer will leave at the stated departure time. In the event of a delayed flight we will do our utmost to get you from the airport to your destination on one of our transfers.

Our transfer will stop in the bus parking lane just outside the airport. Look for a vehicle with the Visit Kiruna logo on it. Please note that we are running a tight schedule which means the transfer may not be waiting at the airport when your flight arrives. In order to keep our schedule we ask you to be ready to leave 5 minutes before the stated departure time.

Yes we do. Please contact us at info@visitakiruna.com for more information.

Yes you can. You will be asked to let us know if you are bringing skis upon the time of booking. Ski baggage must not exceed the maximum baggage size.

Yes, however the consumption of alcoholic beverages is not permitted on our buses.

Passengers on Visit Kiruna’s transfers are guaranteed to bring one item of checked baggage each. Visit Kiruna will endeavour to carry any additional check-in baggage as well but is under no obligation to do so. The maximum allowed baggage item weight is 23 kg and the following baggage measurements may not be exceeded: L=250 cm, H=79 cm, W=112 cm. The sum of all three sides of the baggage item (L+H+W) is limited to 300 cm. Ski or snowboard baggage must be pre-booked upon the time of booking. Any baggage exceeding the limit of the one checked bag must be declared at the time of booking. Visit Kiruna reserves the right to charge a supplement for excess baggage or to refuse to transport excess items.

Each passenger is also allowed to bring the following as carry-on baggage on the bus:

– One bag limited to L=55 cm, H=23 cm, W=40 cm with a maximum weight of 8 kg

– One small purse, computer bag or similar limited to L=40 cm, H=15 cm, W=30 cm

Yes.

Any child over 3 years travelling is required by Swedish Law to be seated in a seat with a booster seat. This means the child is required to have its own paid seat. If the child is over the height of 135cm a booster seat is not required.

Children under the age of 3 are required to either sit in the lap of an adult or in a baby seat. Each child traveling in a baby seat requires a paid seat on the bus.

The baby seat or booster seat needs to be pre-booked upon the time of booking. All children under the age of 18 must be accompanied by an adult.