Agents

Booking with Visit Kiruna

In order to book our tours and transfers you will need to create a account with our booking system supplier Rezdy. The account is free and you only pay for what you book with us.

To create an account go to: https://www.rezdy.com

Click on PRICING
Click on the AGENT PLANS tab
Choose the plan called Agent – click on START NOW
Follow the registration steps. The email you enter will receive all booking confirmations as well as validation emails needed to finish the registration.

When you have completed the registration, follow this tutorial to request our Negotiated Rates: https://support.rezdy.com/hc/en-us/articles/207382627-How-to-Request-a-Negotiated-Rate.

Please also send us an email when this is done, so that we can give you access to book our products as soon as possible.

Using Rezdy

Go to https://www.rezdy.com/ and log in. On the left-hand side you will see a z list of functions (with sub menus) used to navigate the booking system. At the top of the page is a search fiezzzzzld which gives you quick access to customers and orders.

Accessing our tours and transfers
The Marketplace is where you access our and other suppliers’ products. Go to Marketplace – Tours and Activities.

Type Visit Kiruna in the search field and all our products should appear. Clicking the heartshape next to the name of each product will make it a ’liked’ product.
Any time you enter the Marketplace section now simply click the ’Liked’ button, just below the search fields, to display your ’liked’ products.

If you are having problems displaying your ‘liked’ products, make sure that all search fields are blank and that the Rate is set to ’All Products’. Conversely, if no results appear when searching for other activities, check that the ’Liked’ button is unticked.

Booking
Follow this tutorial on how to place an order: https://support.rezdy.com/hc/enus/articles/207193268-How-to-Book-a-Supplier-Product.

In the payment step, check that your booking is correct. Add your internal booking number in the ’Add Note to Supplier’ field if needed for your future reference, invoicing etc. Click on Record External Payment and choose Invoice, then click Confirm Payment. You should receive an order confirmation by email shortly after confirming the booking.

Please note that no confirmation email will be sent to your customers as we have disabled this option. If you need to do this for some reason, notifications can later be sent manually.

You will be invoiced the month following the calendar month of the booked date (not order date).

Terms & Conditions
By placing an order you agree to our terms and conditions, which can be viewed in their entirety here: https://www.visitkiruna.com/terms-and-conditions/

Cancellations of tours and activities must be made at least 14 days before the scheduled date of the tour or activity. In the event of a cancellation within 14 days before the scheduled date of the tour or activity, you will be invoiced the full amount. This equally applies if a booking has been made within 14 days ahead of the scheduled tour or activity.

Cancellations of transfers must be made at least 7 days before the scheduled date of the transfer. In the event of a cancellation within 7 days before the scheduled date of the transfer, you will be invoiced the full amount. This equally applies if a booking has been made within 7 days ahead of the scheduled transfer.

Our reindeer-tours are a co-operation with a local activity provider. In order to facilitate their planning you must always contact us when cancelling or changing a booking for the Sami & Reindeer Experience (both autumn and winter tours).

Orders and Customers
Go to Orders to search for orders based on search words and/or filters such as product, order date, etc.

Clicking on a specific order will let you view and edit basically any details of that order. If you need to change customer details, click on the customer name. Click Save to apply changes. Please note that clicking the go-back arrow will now take you to the contacts list, not the orders list.

You can change the time/date of a booking up to 1 hour before the scheduled starting time of the transfer or activity, free of charge. This will of course be subject to availability.

Please note that you always need to contact us when changing the date of a booking for the following products:

The Sami & Reindeer Experience
The Sami & Reindeer Experience – Autumn

Never delete an order. If you have made a mistake, either correct it and update the order or change the order status to Cancelled at the top of the order page. Remember to click ’Save order’ to apply the changes. If you have questions regarding a product, an order or require a transfer that is not listed or scheduled, feel free to contact us at [email protected].

Support
We kindly ask that you contact the Rezdy support at with questions concerning the booking system itself. To do this, you need to file a support ticket by:

Clicking ‘Help & Support’ in the upper right corner
Under ‘Rezdy Support & Tickets’ click on ‘1. Check My Tickets’
On the Help Center page now click on CREATE A SUPPORT TICKET at the top of the page

In the Help Center you can also search for previous questions and requests, as well as find tutorials (https://support.rezdy.com/hc/en-us/categories/200238194-For-Agents).

Can’t find all products listed on our website?
Please note that we also resell some of our partners’ activities on our website. The Rezdy booking system does not allow you to book their products through us. However they can all be found in Rezdy and you only need to connect with them in order to access their activities.

If you find a product on our website that is not listed in Rezdy, it is most likely provided by one of our partners. To see who the supplier of a specific activity is, simply click on the product and scroll down to the booking form. The supplier name will be displayed just above the ‘order now’ field.

Please contact us at [email protected] if you are unable to find a product that is available on our website and that is supplied by us.